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FAQ’s

Q: Are there different qualities of granite?

A: Yes, there are first quality and commercial grade. Commercial grades have more fishers and discolorations. Natural Stone City uses only first quality granite.

Q: Are there going to be seams at every angle in my kitchen?

A: We try to give our customers the cleanest look with the fewest amount of seams possible even if it means there will be more waste. (Don’t worry, we use scrap for small projects). In most cases, your kitchen will have one subtle seam at the sink where the surface area is smallest. Check out our testimonials to hear our customers’ opinion.

Q: How does color levels effect price levels?

A: Granite is typically separated into various categories based on colors: from base level granite colors to the unique exotic granite selections. These exotic granites offer “movement” or a distinctive pattern within the color. The combination of color and movement affects the final price of the granite or marble slab. The base grade granite colors typically consist of introductory granite selections. In fact most granite and marble companies do not offer popular selections in the base category. However, at Natural Stone City we have expanded our standard colors to include many of the popular and current fashion trends that are typically priced at higher levels. Come visit our show room in Kitchener which includes over 150 full sized pieces of granite slabs and marble slabs. See the granite countertops in a home setting at our London sales center located in the Oakseries Model Home at 6627 Navin Court in London, Ontario.

Q: Will adding granite countertops increase the value of my home?

A: Yes! Experts say that whatever improvements you do in your kitchen you will get back at the time you sell your home. In real estate, granite is a “hot button” with prospective buyers. Over the last few years we have had numerous customers install Natural Stone City granite or marble in their homes JUST to sell it!

Q: Is there any special way to maintain my granite?

A: Your natural stone counter tops are very easy to clean. Common household products will keep your stone looking beautiful for years to come. To prevent staining we recommend that you re-seal your counter tops every year. Natural Stone City offers this easy in home process and sells maintenance kits as well. Please see our complete guide to understanding your natural stone and how to maintain it.

Care and Maintenance

Perfect countertops for years? Yes it’s possible by following these guidelines and precautions you can maintain your granite and quartz countertops as new as the day they were installed.
For every day cleaning use a soft sponge or dishcloth with warm water.
For stubborn or greasy clean-ups use a gentle liquid cleaner.
Always clean up spills as soon as you notice them.
Avoid using cleaning products with strong acidity, particularly citrus or lemon-based cleaners as these could eat away at the sealant and damage or change the color of the quartz surface.
Do not let any liquids or oils remain on counters overnight.
Be sure to use coasters and placemats when placing hot cookware on both granite and quartz surfaces. Use trivets, coasters, placemats and adhesive felt pads to help prevent scratches.
We recommend sealing granite countertops every year. If you cook frequently in your kitchen and use the countertops daily, you might need to reseal the granite even more frequently.
After the installation of your new granite countertops is completed, a sealer will be applied on your countertops.

Service

We stand behind our work!
We are happy to help and offer our support in case you have any concerns regarding your new countertops.

Please notify us of any issues or concerns as soon as they arise for the most prompt service. We have our knowledgeable service Department ready to answer questions, identify problems and find the best solution for you!
Please be ready to provide:

  • Install Address, Full Name and Phone Number
  • Photos showing the area of concern.

If necessary we will schedule a visit from our service representative.